At Orinda Hikes, we aim to ensure customer satisfaction with every order. Please read our policy carefully before making a purchase.
1. Return Eligibility
You may request a return if:
- The product is damaged or defective upon delivery
- You received the wrong item
Return requests must be made within 3–5 days of receiving the order.
2. Non-Returnable Items
Certain items may not be eligible for return, including:
- Used products
- Items without original packaging
- Items damaged due to misuse after delivery
3. Return Process
To request a return, contact our support team with:
- Order details
- Proof of issue (images or video)
Once approved, we will guide you through the return process.
4. Refund Policy
Since we operate on a Cash on Delivery (COD) system:
- Refunds (if applicable) will be processed after product inspection
- Approved refunds will be issued via agreed return method or replacement option
- Processing time may vary depending on verification
5. Exchange Policy
If eligible, we may offer an exchange instead of a refund based on product availability.